What is your shipping policy?

September 13th Update: Due to the precautions our distribution center is taking as a result of COVID-19, there are order processing delays. You'll receive an email notification when your order ships! We apologize for the inconvenience.

Ground shipping is a flat rate of $7.99. We offer free ground shipping for orders $100+.

FedEx expedited shipping charges are determined by the weight of the items you order, as well as your location. You will have two options for expedited shipping: FedEx 2 Day and FedEx Standard Overnight.

Orders typically ship within 1-3 business days (M-F) from Covington, VA. Personalized items will ship in 3-6 business days. *Please allow for 1-4 business days to ship during high-volume times (sales or holidays).

Orders placed after 11AM EST will be filled the next business day. This applies to all shipping methods, including 2Day and Standard Overnight.

All SCOUT rugs are made-to-order and ship from a separate warehouse in Georgia within 5 to 7 business days of your order date. You will receive your rugs in a separate box from the rest of your SCOUT purchase. Rugs cannot be shipped with FedEx 2 Day or FedEx Standard Overnight.