SCOUTbags.com FAQs

ACCOUNTS

• How do I change my password?
• How do I open an account?
• How do I join your mailing list and receive special offers?
• I forgot my password - what do I do?
• How do I find out how SCOUT uses and protects my personal information?
• How do I unsubscribe from SCOUT communications?

ORDERS

• How do I place an order?
• How do I redeem a coupon or promotional code?
• How do I redeem a promotion or coupon code after my order has already been placed?
• How do I make changes in my shopping cart?
• What payment options do you accept?
• How can I confirm that my order was placed successfully?

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SHIPPING

• What is your shipping policy?
• How do I track my order?
• Where do you ship?
• Which shipping carriers do you use?
• Is everything on the website always available?

MONOGRAMMING

• How do I personalize my SCOUT product?
• What products can I monogram?
• Is there a character limit for monogramming?
• How long does it take to personalize an item?
• What is your return policy on personalized items?
• What if the monogram is incorrect when my order arrives?

RETURNS & EXCHANGES

• How do I return or exchange an item?
• What is the warranty on SCOUT products?

GIFT SERVICES

• Can I send a gift message with my order?
• How do I purchase a SCOUT gift card?
• How do I redeem my SCOUT gift card?
• How do I check my SCOUT gift card balance?

CONTACT US

• How can I contact Customer Service?
• Find a Store
• Other Inquiries
• How can I contact Wholesale Customer Service?

CARE INSTRUCTIONS

• Care Instructions