If a personalized product is incorrect based on your order details, or the product itself is damaged or defective, we will replace it free of charge.
If you order a personalized product and the item itself is damaged or defective, we will replace it free of charge. If you simply do not like your personalized item, we cannot issue a refund. This is outlined in the Terms and Conditions Policy you must accept before purchasing. Please keep in mind, every bag is slightly different. Your item may not look exactly as the preview shows.