What if my order is damaged when it arrives?

If you receive a defective product, we will replace it with the same product - provided it is in stock. Replacements will be issued up to a year after the original purchase date.

If you order a personalized product and it is incorrect based on your order details, we will replace it free of charge. If for some reason you do not like your personalized item, we will not be able to refund you for that product. Please keep in mind that the personalized item will not be exactly like the preview as every bag is slightly different.

Please call Customer Service at  877-336-0358 to initiate any replacements.